General Manager of Hotel Operations of Resort Hotel Associated LTD, a Colorado Limited Partnership (RHA)

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Description

Responsible for the overall day-to-day management of the hotel operations for the RHA at the Mana Kai Maui Resort (MKM) located at 2960 S. Kihei Road, Maui, Hawaii, reporting to the Mana Kai Maui Managers, LLC, a Colorado Limited Liability Company (General Partner).

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Duties

• Limited Partner Relationship Management: Retain and recruit owners of units at the MKM to enlist their units with the RHA as their preferred property manager.

• Operational Leadership: Oversee all hotel operations including Front Office, Back Office, Housekeeping,  Sales & Marketing, and Unit Maintenance. Act as primary liaison to the MKM AOAO General Manager to coordinate all non-RHA operational and guest related  issues.

• Sales and Marketing: Drive occupancy through strategic marketing, manage sales activities, and enhance the hotel's brand and reputation.

• Financial Management: Implement yield management, control costs, manage budgets, and analyze financial performance to meet or exceed financial goals as established by the General Partner.

• Guest Experience: Ensure the RHA brand promise meets or exceeds every guest’s experience by delivering exceptional service standards, managing and incorporating guest feedback, and lead service recovery initiatives as they arise.

• Human Resources: Recruit, train, develop, and retain staff; foster a positive work environment; handle all HR policies including hiring, disciplinary actions, and terminations. Ensure Government compliance with all relevant federal, state, and local regulations and laws

• Crisis Management: Lead in developing and executing emergency response procedures for various crises, ensuring safety and security of guests and employees of RHA

• Technology and Innovation: Integrate new technologies to improve guest services and operational efficiency. Oversee all technology acquisition implementation  management.

• Compliance and Sustainability: Ensure compliance with all legal, health, safety regulations; implement sustainability practices for environmental stewardship.

• Additional Duties: Manage contracts with external vendors, ensure adequate liability insurance and asset protection is in place, and adapt to any new responsibilities as directed by the General Partner.

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Minimum Job Requirements:

• Education:

  • Bachelor's degree in Hotel Management, Business Administration, or a related field is preferred.

  • Master’s degree in Hospitality or MBA is advantageous.

• Experience:

  • At least 5-7 years of progressive experience in hotel management with at least 3 years in a senior management role (e.g., Assistant General Manager, Director of Operations, or similar).

  • Proven track record in managing a boutique or similar style hotel operation, particularly in a resort setting.

• Skills:

  • Strong financial acumen with experience in budget management, forecasting, and revenue optimization.

  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage diverse teams.

  • Proficiency in hotel management software systems (PMS, POS, Escapia a plus) and a keen interest in technology integration for operational efficiency.

  • Demonstrated ability in sales and marketing strategies, enhancing guest satisfaction, and managing brand reputation.

• Certifications/Licenses:

  • Certification from a recognized hospitality institution (e.g., Certified Hotel Administrator by the American Hotel & Lodging Educational Institute) is highly desirable.

• Competencies:

  • Strategic thinking and problem-solving skills, with a focus on continuous improvement.

  • Strong customer service orientation with a track record of enhancing guest experience.

  • Ability to handle high-pressure situations, including crisis management and unexpected operational challenges.

  • Commitment to sustainability practices within the hospitality industry.

• Other Requirements:

  • Must be willing to work flexible hours including nights, weekends, and holidays as the hotel business demands.

  • Must pass a background check 

  • Requires full-time residence on Maui.  

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Please send your resume to  rshanafelt@gmail.com.